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Via Phone 1-888-484-CITY (2489)

Sales and Customer Service Representatives are available during the following hours:

Weekday Hours (PST)

Monday - Friday 8:00 am - 5:00 pm

Weekend Hours (PST)

Saturday 10:00 am - 4:00 pm

Sunday - Closed

Contact Us


Please check with Customer Service or Sales by phone or email before making a return. Online returns are not accepted at this address.

City Lights SF

707 Bayshore Blvd.

San Francisco, CA 94124


Whether you are shopping with City Lights SF in person or online, checking out through your account or as a guest, we want you to have a smooth and friendly customer experience. Our customer service team is here to answer any questions you may have while ordering. Please call 1-888-484-CITY (2489) or email us at


If you are new to shopping online with City Lights SF, you can create an account with us. Creating an account allows you to save your shipping address and payment information for faster checkout on future purchases. You can also view your order history or add multiple shipping addresses.

  • LOGIN at the top right of the City Lights SF web page.
  • When prompted on the new screen, click Create account.
  • Enter your first name and last name.
  • Enter an active email address.
  • Enter a unique password.
  • Then click Create.
  • You will receive a confirmation email from City Lights letting you know that your account was successfully created.

If you have any questions while creating your online account, please contact the City Lights SF customer service team by phone at 1-888-484-CITY (2489) or email us at


If you already have an online account with us, please click LOGIN at the top right of the City Lights SF web page to manage your account details. There, you will have the option to add multiple shipping addresses and to set a default shipping address for future orders. If you need to change a shipping address on an already existing order, please call our customer service team at 1-888-484-CITY (2489) or email us at


Please contact customer service if you have additional questions about managing your account.


Cancellations on orders vary by item and by manufacturer. To request a cancellation, please contact 1-888-484-CITY (2489) or email us at If the item has already shipped, cancellation is not possible. Items that are special order, made to order, and non-returnable items cannot not be cancelled. Cancellation requests may take 24-48 hours. If your order does ship before receiving confirmation, you may request a return authorization.


City Lights SF accepts general returns on most of our items within 30 days of receipt as long as the item is new, in uninstalled condition, and in its original packaging. Items that are special order, made to order, and non-returnable items cannot not be returned and will be noted on the product page.

Please note that any expedited shipping charges from your original order are non-refundable.

To qualify for a general return, the item(s):

  • Must be in resalable condition
  • Must not have been installed or assembled
  • Must be free from scratches and/or defects
  • Must be in the original manufacturer's box and packaging
  • Must not have any writing on the original packaging
  • Must not be missing pieces
  • Must not be clearance/liquidations/closeout

Your refund credit will be issued after the item has been received and inspected. You are responsible for the return shipping cost of any item you return.

To initiate a return, please contact 1-888-484-CITY (2489) or email us at

Restocking fees may apply and can vary depending on the brand and the item. Some manufacturers charge restocking fees on returned or exchanged items. City Lights SF works with all our partner brands to offer you the best possible return/exchange terms.


Upon delivery, be sure to inspect your item(s) for damages. If you receive an item that has been damaged in transit, please refuse delivery upon inspection. Contact us immediately at 1-888-484-CITY (2489) or email us at so that the replacement item can be ordered and shipped as soon as possible.

If the damage was discovered after the shipment arrived, you have 72 hours to call 1-888-484-CITY (2489) or email us at to set up a claim. Be sure to take pictures and please do not send back the item without contacting us first.


We work closely with our partner brands to ensure that quality control and inspection procedures are in place. However, sometimes defects occur. Defective items, missing parts, or other issues are handled differently than damaged items. If the item received is defective, the wrong item was sent, or an item is missing, please call 1-888-484-CITY (2489) or email us immediately at so that the replacement item can be ordered and shipped as soon as possible. Please do not send back the item without contacting us first.

If the defective item can be remedied with a replacement part and the customer chooses to return the defective item, shipping and shipping costs will be handled by customer.

City Lights SF is not responsible for any labor costs related to handling, installing, or uninstalling the item.


Most of our partner brands offer a warranty on their products to be free of defects. Please contact 1-888-484-CITY (2489) or email us at regarding specific product warranties.


City Lights SF delivers to all contiguous United States. Some restrictions apply. Always check the shipping on the cart page after entering the “ship to” zip code. For select products, upgraded options may be available for purchase during checkout.

Shipping Costs

  • LTL + Parcel shipping costs are calculated at the time of checkout
  • City Lights SF does not install or assemble products. If “White Glove” service is needed, please contact 1--888-484-CITY (2489) or email us at regarding a quote and to see if this service is available in your area.

Standard Shipping Times

Products ship from our partner brands' warehouses and factories from the US and overseas. The general lead times vary by product and brand. While we display the standard lead times given from our partner brands, lead times can vary depending on what is in the order. Please contact 1-888-484-CITY (2489) or email us at for the most accurate lead time.


How does my order ship?

Deliveries will be made via FedEx Ground, UPS, or by other common domestic carriers.

Do you ship worldwide?

No. At this time, City Lights SF does not ship worldwide.

What if I live in Alaska, Hawaii, Puerto Rico, or the US Virgin Islands?

Additional shipping fees may apply for the locations listed above. Our Customer Service team will confirm any fees 24-48 hours after your order is placed and will not finalize your order until you accept the final terms. For orders to Puerto Rico or the US Virgin Islands, please note that we will only be able to quote shipping costs. Local taxes and duties may still apply.

Will you ship to my PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

What if I need to ship to multiple addresses?

Please contact our Customer Service team, and they will assist you with your specific needs. Please call us at 1-888-484-CITY (2489) or email



City Lights SF accepts the following forms of payment, including: 

  • Most major credit cards: Visa, Mastercard, American Express, Discover 
  • Apple Pay 
  • PayPal Express 
  • Check, Wire Transfer (for phone-in orders only) 
  • Gift Cards 

All transactions will be verified at the time of checkout. All transactions are made in U.S. dollars (USD) 

Customers of our trade program who have been approved for credit terms may be able to place orders by purchase orders.  

To apply or get a refund on a tax-exempt status, please have a copy of the tax exemption form ready for the state being shipped to when calling or emailing in to our Customer Service team. 

If you have any questions regarding your payment or our payment options, please contact Customer Service at 1-888-484-CITY (2489) or email us at 


City Lights SF offers a price match guarantee! If you find the same product advertised for less, please contact our Customer Service team at 1-888-484-CITY (2489) or email us at within 30 days of purchase for a refund and/or a price match.  Please note that shipping and any other handling fees will be taken into consideration as well.  

Certain Terms and Conditions Apply: 

  • Product must be exact, including but not limited to sku, finish, size, quantity, in stock, etc. 
  • Product must be offered by a reputable website and an authorized US dealer of the product. 
  • Product pricing must be verifiable at the time of inquiry. City Lights SF reserves the right to limit quantities, per identical item per any item. 
  • Pricing due to sales, coupon offers, warehouse sale, closeouts, and returns will be excluded. 
  • Product offer follows manufacturer pricing guidelines and policies. 


City Lights SF is not responsible for outdated or inaccurate pricing on other retail sites, affiliates, or advertisements. If you find an error, please contact our Customer Service team at 1-888-484-CITY (2489) or email us at so we can report it and get the error corrected as quickly as possible. 

We make every effort to ensure the accuracy of pricing and product information on our website, but, at times, pricing or product information may be inaccurate. If this occurs, City Lights SF reserves the right to cancel your order, and a complete refund will be given. A member from our Customer Service team will reach out prior to cancellation to inform you. Again, please contact our Customer Service team at 1-888-484-CITY (2489) or email us at if you have any questions. 




We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: can also opt out of Google Analytics here:
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below, please contact our Customer Service team at 1-888-484-CITY (2489) or email us at

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Contact our Customer Service team at 1-888-484-CITY (2489) or email us at



A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store




Used in connection with access to admin.


Used in connection with navigation through a storefront.


Used in connection with shopping cart.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with customer login.


Used in connection with customer login.


Used to facilitate updating customer account information.

Reporting and Analytics




Tracking preferences.


Track landing pages


Track landing pages


Shopify analytics.


Shopify analytics.


Shopify analytics.


Shopify analytics relating to marketing & referrals.


Shopify analytics relating to marketing & referrals.


Shopify analytics.


Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

City Lights SF

707 Bayshore Blvd. San Francisco, CA 94124, United States


Last updated: April 16, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.


This website is operated by City Lights SF. Throughout the site, the terms “we”, “us” and “our” refer to City Lights SF SF. City Lights SF SF offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy. < >

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall City Lights SF, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless City Lights SF SF and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If you have questions about the Terms of Service or Privacy policy you should contact us directly by using the contact information below.

By Email:


By Mail:

City Lights SF
707 Bayshore Blvd.
San Francisco, CA 94124